Senior HR & Employment Relations Advisor

About Us

Peninsula Canada is a provider of external HR and OHS solutions, including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, Canada. We employ over 3,000 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

The Role of Senior HR and Employment Relations Advisor

The Senior HR & Employment Relations Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.

This posting is for an existing vacancy. We have several vacancies with varying working hours, between 8:30AM – 8:30PM EST.

Day-to-Day Responsibilities

• Serve as the primary point of contact for clients, providing expert-level advice on complex HR matters including terminations, disciplinaries, and employee management issues.
• Conduct in-depth consultations and offer strategic solutions to support clients through intricate HR challenges.
• Demonstrate subject matter expertise on HR best practices, compliance requirements, and legislative updates.
• Lead and facilitate high-level client meetings, offering insights and recommendations to address organizational needs.
• Provide detailed documentation review and tailored advice aligned with employment legislation and internal policies.
• Take ownership of complex HR cases, ensuring timely and effective resolution while building strong client relationships.
• Stay current with industry trends, legal developments, and HR best practices through ongoing training and development.
• Meet and exceed performance metrics, including SLAs and first-call resolution targets.
• Accurately record all client interactions, advice, and case details in Salesforce and other internal systems.
• Follow internal protocols for escalation and case management, applying sound judgment when handling sensitive situations.

Experience & Qualifications

• Must have or be working towards CHRP, CHRL or CPHR.
• 5+ years of relevant HR or Employment Relations advisory experience.
• Experience working in a KPI or performance-driven environment, ideally within a shared service centre.
• Strong analytical, communication, and decision-making skills.
• Ability to manage multiple cases and prioritize effectively in a fast-paced environment.
• Self-motivated, organized, and committed to delivering exceptional client service.

What You Bring to the Team

• Ability to motivate yourself and others while maintaining high service standards.
• Strong communication and interpersonal skills.
• A solutions-focused mindset with the ability to work under pressure.
• Enthusiasm for continuous learning and development.

Why Work for Peninsula?

• Day off on your birthday.
• Enhanced Health and Dental Benefits.
• RRSP Matching Program.
• Downtown office location.
• Vacation entitlement increases after 2 and 5 years of service.

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.